We provide a balanced and nutritious diet from the Arden Grange range, specifically using the grain-free sensitive ocean white fish and potato dry food.

If you do not wish us to feed your dog from our chosen dog food, we ask that you provide all food needed for your dog’s stay portioned into daily amounts.

• We try to accommodate your own routine where possible but we do serve breakfast between 7am -9 am
• Tea is served between 4pm – 6 pm
• Lunch for those that require 3 meals is served between 12pm – 1pm.

Ideally we would provide this meal using an enrichment feeder (provided by the owner)  as one of their 2 activities of the day, unless there is a medical reason not to.

We do not feed dogs within (30 – 60 minutes) before or after exercise.

We also ask that any enrichment feeders that your dog is used to & robust toys are brought with your dog.

Yes, the same as the overnight boarders.

 We provide a full range of Arden Grange products that you can purchase online when making your booking or during check-in.

No, the price remains the same even if you bring your own dog food.

We love giving treats – and so do the dogs! We’re happy to provide them during your dog’s stay, unless you’ve let us know about any allergies that prevent us from doing so.

We do encourage you to bring your dog’s own toys or treats if you’d prefer, or you can purchase some through us. Familiar items and scents can be comforting and help reduce any anxiety or nervousness during their stay.

Please note: due to the dynamic nature of play, we cannot guarantee the return of any items in their original condition.

We ask you to leave feeding bowls at home.

Enrichment feeders are very much encouraged for owners to bring along if their dog is used to using one.

The hotel has 8 purpose-built enclosed runs for exercising. These runs, measuring 25m x 7m (82ft x 23ft), allow dogs to run freely off-lead and play.

Dogs in our care enjoy a minimum of three daily exercise opportunities. The first two sessions are at least 20 minutes each, with a final toilet break provided before settling in for the night.

We offer optional individual walks locally as an add-on. It’s important for us to ensure that your dog has the best experience, and we understand the importance of providing them with diverse smells on different routes.

For young dogs / elderly or those with medical conditions we would adjust exercise needs according to owner instruction to support good health and well-being.

Dogs have access to their individual outside runs throughout the day, except in cases of extreme cold weather when indoor minimum temperatures cannot be maintained. Even then, they still receive regular outdoor access during the day. They are also given a final bedtime toilet opportunity and a snack (if appropriate) in the evening.

We’re happy to board dogs together if they’re from the same family, are accustomed to living with each other, and we have your consent to do so. Otherwise, each dog will be given their own suite and private exercise run.

If behavioural issues arise between dogs sharing a suite, they will be separated for their wellbeing, and an additional suite will be provided. In such cases, no discounts will apply, and the standard rate for the extra suite will be charged.

At Wags & Whiskers, we prioritise the safety and wellbeing of every dog in our care. For our overnight boarding and day boarding services, dogs from different households are not mixed. Each guest enjoys their own private suite and individual exercise time.

Our Doggy Daycare service operates separately and is designed for social, well-balanced dogs. In this environment, dogs may interact in carefully managed and supervised group settings, subject to our assessment and approval process. Only dogs that are non-reactive, show no behavioural or health concerns, and are well-suited to social play will be accepted into group sessions.

Daycare dogs are managed independently and will not mix with overnight or day boarding guests unless specifically agreed in advance.

All dogs, regardless of service, must meet our vaccination and health requirements.

Each dog is provided with 2 opportunities of enrichment every day.

This can be in the form of playing with toys, an extra outing to the outside runs, a puzzle feeder, chews (where appropriate) Doing some scent work by hiding food in their suite. Some 1:1 time with a staff member.

Toys are not permanently left in with the dog overnight for safety reasons – this is part of the licence requirement.

We ask that you bring any enrichment feeders that your dog uses & robust toys.

Our registered consulting Practice is Bridge Vets, Works 22, Bennett Rd, Highbridge TA9 4PW.

They also provide our out of hours emergency care.

We assess dogs with medical conditions on a case-by-case basis. Owners must fully disclose any conditions, including seizures or epilepsy, prior to booking. While we take every reasonable care, we cannot guarantee continuous physical supervision, particularly overnight, and certain conditions may not be suitable for our boarding environment. Pre-approval must be obtained before any booking is considered confirmed.

Certainly, we have undergone thorough training in canine first aid, and you can find our certification on display at the reception.

It is important that our guests are looked after to the best of our ability therefore we all have our Dog First Aid Certificate and training.

We would contact you and/or your emergency contact as a matter of urgency and seek veterinary advice immediately. This would either be through your own vet as advised, or our associated vet for ease and speed & in an emergency.

We recommend that your dog has pet insurance to help you with any costs that this may incur.

All dogs must be fully vaccinated against the following diseases…

Canine Parvovirus / Canine Hepatitis / Canine Distemper / Leptospirosis / Parainfluenza / Bordetella Bronchiseptica (kennel cough) a minimum of 2 weeks before their check in date.

If we have not received a copy of the dog’s fully completed and signed veterinary vaccination certificate before, or on check in. we will not be in the position to accept your dog.

Owners can take a photo and email it to us, or use our GINGR Pet Parent App to upload it directly to their account profile.

Failure to provide up-to-date vaccination records—whether through clear images, written confirmation from a vet, email, or by updating your pet’s profile in the app—will result in refusal of entry, and no refund will be issued.

Dogs are closely monitored throughout their stay, with staff on-site at all times and CCTV used for additional observation, including overnight.

Pregnant dogs will not be accepted

Dogs in season are not recommended as they are very disruptive to our other guests– however, if a dog comes into season or arrives in season, she is boarded at the owner’s risk and a 50% surcharge for the whole stay.

Please notify us in advance if your dog will be in season. Where possible we would place a dog in season away from entire male dogs, but this may not always be possible.

Yes, but it also depends on the type of medication required. We strictly adhere to regulations regarding medication and are happy to administer medications as long as we receive exact instructions.

Please note that if medication needs to be administered, an additional fee will apply.

As an additional service, staff are able to provide a 15 minute routine coat care groom. The staff are not qualified groomers, so this is just a basic brush to keep a dog’s coat in reasonable condition during its stay.

A pre- check bath can also be booked (SEE PRICE LIST)

At Wags and Whiskers Pet Hotel and Spa, we take the welfare of any animal as a priority and therefore we do not board dogs under 4 months of age.

We offer an additional CCTV service which owners are able to access to observe their own family friend. – this comes at a £3 per day additional cost and is subject to availability.

There is a CCTV camera installed in each kennel. These are monitored routinely during the day and intermittently over the evening via a mobile app.

Access to our premises is gated and monitored at all times, with staff on-site 24/7. All visits must be scheduled in advance.

There is not an air conditioning unit.

Each kennel has an independent infrared thermostat controlled heat panel that can be set to whatever temperature suits the occupant at the time – ie. cooler for heavy coated breeds & warmer for elderly or thin coated dogs.

There is a ceiling fan and extractor fan to keep airflow movement in warmer weather.           

We ask all owners about their dog’s behaviour, likes, and dislikes during the booking process. However, the kennel environment is very different from home life, and even well-behaved pets may react unpredictably.

Our team is trained to understand canine body language and to respond appropriately to signs of stress, fear, or discomfort. For the safety and wellbeing of all pets and staff, if a dog exhibits serious or repeated aggressive behaviour, we may need to ask the owner to collect their dog early. In such cases, no refunds are offered for early termination of a stay due to aggression or other behaviours deemed unsafe or highly disruptive. These decisions are made with care and are guided by our resident behaviourist team.

Dogs with behavioural challenges can benefit from tailored training to help make their stay more enjoyable – or at the very least, more manageable.

Explore our training options through Wags Dog School, including programmes available during boarding for dogs with problematic behaviours.

While we do provide bedding, blankets and towels, we encourage you to bring your dog(s) own bed and or crate, favourite blankets and toys to provide them with familiar items and scents, helping to reduce any potential anxiety or nervousness.

During check-in, we will document all personal belongings. For your dog’s comfort, we recommend bringing their normal food, as changes in sleeping and eating habits can be overwhelming. Feeding them their regular food can help them settle more quickly, ensuring a more enjoyable stay. However, please note that we also offer food – the Arden Grange grain-free sensitive ocean white fish and potato dry food is provided as part of their stay.

Toys, personal items, and food will be removed overnight unless we have explicit consent, in written form, from the owner to leave them in. However, any harm or injury resulting from items left in the suite will remain the owner’s responsibility, and any associated costs must be settled immediately.
Please note: wet food will not be permitted to remain overnight under any circumstances, regardless of owner request, due to licensing, hygiene and safety concerns.

We have 1 member of staff per 15 dogs (lower standards is 1 per 25 dogs)

Each suite is daily cleaned each morning and spot cleaned throughout the day. A full disinfection is carried out in between each occupant.

If your dog is with us for more than a week, their suite receives a full clean once a week.

We have 2 sizes

Monty & Charlie, the presidential suites are: 3.8m (12ft 6”) x 3m (9ft 11”) & outdoor run 3m (9ft 8”) x 4m (13ft 1”)

The executive and Deluxe suites are: 3m (9ft 11”) x 1.86 m (6ft 1”) & outdoor run 3m (9ft 11”) x 1.86 m (6ft 1”)

We strongly recommend that dogs who have never boarded before begin with a day boarding stay. This allows us to observe how your dog responds to the kennel environment and helps us create a tailored plan for any future stays.

Furthermore, all dogs are routinely monitored throughout their stay, either discreetly via our CCTV system or through regular staff presence as they move throughout the corridors during the day.

Should a dog display repeated serious aggressive behaviours, we will require the owner or their nominated proxy to collect the dog for its own welfare, the safety of our staff, and under the guidance of our behaviour team. Please note that no refunds will be issued in such cases.

We can also offer you an additional CCTV access service to offer you peace of mind.